FAQ

Frequently Asked Questions

2021.3.19［Email Delivery］

Q.If you are unable to receive emails from GAMBA OSAKA, please see here (email address of your mobile phone company)

Due to various email filtering functions of your carrier (mobile phone company), emails from GAMBA OSAKA may not be delivered.

If this happens, please add "@sp.gamba-osaka.net" to your allowed receiving list.

▶How to set up the allowed receiving list

[NTT docomo]
https://www.nttdocomo.co.jp/info/spam_mail/domain/

[au/KDDI]
https://www.au.com/support/service/mobile/trouble/mail/email/filter/detail/domain/

[SoftBank]
https://www.softbank.jp/mobile/support/mail/antispam/email-i/white/

▶If you are not receiving emails to your NTT docomo email address
Even if you have not set it up, NTT docomo's "spam mail automatic blocking" function may automatically block emails from being delivered. Please check here for more information.
Steps to check the spam folder for "Spam Block"
https://www.nttdocomo.co.jp/service/omakase_block/usage/

▶Notes on email addresses provided by mobile phone companies
If you change to a new rate plan that will be available from March 2021, you will no longer be able to use the carrier email address (such as @docomo.ne.jp, @ezweb.ne.jp, @softbank.ne.jp, etc.) provided by your mobile phone company that you are currently using.

NTT Docomo (ahamo)
Softbank (LINEMO)
KDDI (povo)

If you are planning to change your plan or carrier in the future, please change to a different email address (such as @gmail.com, @yahoo.co.jp) before changing your plan.

Click here for instructions on how to change your email address
https://www.gamba-osaka.net/english/faq/index/no/103/

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