It has come to our attention that during the Cerezo match on November 8th (Sunday), the beer sold at a temporary stall on the Upper levels side of the stadium was mistakenly charged and received at a price higher than the correct price.
We sincerely apologize for the great inconvenience caused to our customers.

[Correction to the affected product and price]
• Store name: Upper levels temporary store (Please check the image for the store location)
- Beer (canned beer is poured into cups and sold)
Purchase period: November 8, 2026 (Sunday), from 13:01 to 15:09 (immediately after the start of the match)
• Amount paid: Draft beer 800 yen (tax included) *All beers purchased at the applicable store during the above time period are eligible.
• Original price: Canned beer 650 yen (tax included) *After the above time, all beer will be sold as canned beer and will not be included in this offer.
- Difference (refund amount): 150 yen (tax included) per cup

[Regarding future actions]
We sincerely apologize for the inconvenience, but we will refund you the difference of 150 yen.
The service provided varies depending on the payment method (11 credit cards, 15 drinks; 1 IC card, 4 drinks; 6 QR code payments, 6 drinks; 21 cash payments, 25 drinks).
In any case, you may be asked to present your purchase record, such as a receipt or purchase history screen, so please check and keep your receipts.

[Refund Method]
◆ Credit card payment (11 transactions, 15 drinks)
The store and the credit card company will correct the sales amount, so no action is required from the customer. The correction or refund may take several days to several weeks.

◆ QR code payment (6 transactions, 6 drinks)
We will refund the difference in cash. Please prepare one of the following and contact us at the contact information at the bottom of the page.
① Receipt for Ganbare (Good Luck) payment, ② QR code payment receipt, ③ Screenshot of QR code payment transaction history.

◆ IC card payment (using transportation IC cards, 4 drinks per transaction)
We will refund the difference in cash. Please prepare one of the following and contact us at the contact information at the bottom of the page.
① Ganbare receipt, ② IC card payment receipt, ③ Transaction history screen (mobile phone/computer, etc.)

◆ Cash payments (21 transactions, 25 drinks)
We will refund the difference in cash. Please have your Ganbare Sheet from the relevant store that has "Draft Beer" written on it ready and contact us at the contact information at the bottom of this page.

◆How to check the relevant store and purchase history: (Please refer to the sample receipt photo)
1) For the "Ganbare" sheet: Store number at the bottom: 0459, Terminal number: 0054
2) For credit card, IC card, and QR code receipts: Merchant name: JYOSORI RINJIBATUK, Terminal number: 71134-620-79022

[Response period]
Applications accepted until December 19, 2026 (Saturday).

[Contact Information]
Temporary store management company for the Upper levels back side: Ace Catering Co., Ltd.

To ensure a prompt response to your inquiry, please use this form with the required fields.
https://forms.gle/a7Z1Zdz7nEKAgQpu6
[Form Input Fields]
① Your Name
② Purchase methods (cash, credit card, IC card, QR code)
③ Preferred method of contact (phone or email)
④ Contact information (phone number or email address)
⑤ If you prefer to speak by phone, please specify a time that is convenient for you (weekdays 9:00 AM to 6:00 PM).
⑥ Attach a photo of the purchase receipt or payment history screen.

For any other questions, please contact us by email.
Email address: kanri@ace-catering.co.jp


This time, the error occurred because a common register screen was used at four temporary stores on the Upper levels floors. To prevent this from happening again, we will check the items and prices sold at each store and further strengthen our management system to ensure accurate sales. We sincerely apologize.
GAMBA OSAKA Co., Ltd. Match Operations Department, Food and Beverage Section