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NEWS

NEWS

2024.9.18[GOODS]

[Apology and Report] Regarding the Possibility of Personal Information Leakage at the Official Online Shop

We would like to inform you that we have confirmed a possible leak of personal information at the GAMBA OSAKA official online shop.

At the GAMBA OSAKA official online shop, shipping operations are outsourced to Felissimo Co., Ltd. (hereinafter referred to as "Felissimo"), and Felissimo outsources the development and maintenance of the warehouse management system to Kantsu Co., Ltd. (hereinafter referred to as "Kantsu").
On Tuesday, September 17, 2024, Felissimo reported that Kantsu's warehouse management system "Cloud Thomas" had been subjected to a ransomware cyber attack, resulting in the possibility of personal information being leaked.

Currently, the personal information that may be leaked is as follows:

[Personal information of customers using the official online shop]
Name, address, phone number
*Payment is outsourced to a separate agency, so there is no possibility of credit card numbers or other payment-related information being leaked.

The facts of the personal information leak, the individuals involved, and other details are currently under investigation.
We will report the details as soon as they are known.

[Survey and report schedule]
9/15 (Sun): Data investigation begins (by Customs and external specialist companies)
Approximately one week after September 15th (Sunday): Interim report to be released
Three to four weeks after September 15th (Sunday): Final report scheduled
Please note that we have not sent any order information to the attacked server since Wednesday, September 11th.
For items shipped after Thursday, September 12th, data will not be sent to the system, and items will be shipped directly by Felissimo in order of arrival.

In addition, following a report from Felissimo, we have temporarily closed our online store on Tuesday, September 17th. (Reopening date undecided.)

We deeply apologize for the great concern and inconvenience caused to customers who used our online shop.
We will report the results of our upcoming investigations and fact-finding according to the schedule above, and will work diligently with our contractors, Felissimo and Kantsu, to prevent recurrence.

[Inquiries regarding this matter]
GAMBA OSAKA Online Shop Office
gambashop@sp.gamba-osaka.net

*It may take 3 to 4 days for us to reply, but in some cases you may have to wait a few more days.
Please note that we will respond in order.