An error was discovered during the product exchange at the "Blu SPAZIO Raffle" held on Saturday, November 22nd.
We sincerely apologize for any inconvenience caused to all participants.

[Details of the defect]
・Among the customers who won Prize C (white ball), those who chose the MOFFICE Bath Ball as their prize should have been given five MOFFICE Bath Balls, but some customers were only given one MOFFICE Bath Ball.

[correspondence]
For customers who have won Prize C and were only given one MOFFICE bath ball, we will send the remaining four balls that should have been given to them by mail.

[Delivery method]
■Shipping
Please send your prize delivery information (postal code, address, name, and phone number) to the email address below.
gambashop@sp.gamba-osaka.net

■ Response period
Until Thursday, December 25, 2025

We apologize for any inconvenience caused to our customers, and we appreciate your understanding and patience.

[Contact for inquiries regarding this matter]
gambashop@sp.gamba-osaka.net